Job Description

      
 

University Radiology, the largest provider of subspecialty radiology and teleradiology services in NJ, is comprised of over 140 Board Certified radiologists with advanced U.S.-based training and expertise in all modalities and all subspecialty areas. Our focus is on providing the highest quality subspecialty diagnostic care for our patients, referring physicians, hospitals and our healthcare clients. The more subspecialists driving this focus, the better the quality of care.

In operation for more than 50 years, University Radiology staffs, manages and provides preliminary and final subspecialty interpretations and consultative support for 10 affiliated regional healthcare centers and for our own 22 medical imaging centers. In addition, University Radiology serves as the academic radiology faculty at Rutgers Robert Wood Johnson Medical School. Our physicians interpret over 1.8 million radiology procedures per year providing 24/7/365 coverage/interpretation services.

We are looking for a customer service oriented Help Desk Analyst to provide technical support to users in an efficient and accurate manner. Reporting to the Help Desk Supervisor,  you will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by URG’s helpdesk SLA.


Responsibilities

    Provide first level contact and support for customers tickets via phone, email or helpdesk portal

    Properly escalate unresolved queries to the next level of support

    Ensure all tickets are effectively and efficiently resolved within SLA guidelines

    Track, route and redirect problems to correct resources or departments

    Walk customers through problem solving process if necessary

    Communicate with customers, provide feedback and see problems through to resolution

    Ensure proper recording, documentation and closure of tickets

    Answer helpdesk phone calls when not working on a support ticket


Requirements

    Proven working experience in providing help desk support

    Working knowledge of help desk software as well as customer software/hardware

    Working knowledge of URG’s technical workflow

    Strong tier 1 customer service and communication skills

    Excellent troubleshooting and multi-tasking skills

University Radiology offers a comprehensive benefits program including medical, dental and life insurance, 401k/pension, and profit-sharing plans, generous paid time off policy and more.


Join our growing practice!


 


 

 
 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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