Job Description

IT Call Center Analyst  - Sundays

Reporting to the Director of PACS and Teleradiology, the Call Center Support Analyst determines the daily/nightly distribution of emergency exams for dictation, enters exam orders in the RIS, oversees the transfer of imaging data from hospital to UR-Tele PACS, communicates with and coordinates care among hospitals and teleradiologists in a timely fashion, troubleshoots equipment and resolves workflow issues, and assists PACS and Teleradiology operations as needed.

There are current opening is as follows:

Sundays from 3p-11p

Requirements are as follows:
*     Basic computer skills
*     Outstanding communication skills
*     Ability to work independently
*     Maturity to deal with stressful URG situations occurring domestically and internationally
*     Coordinates communication between hospitals and radiologist assuring timely interpretation of    cases

Teleradiology Support Job Duties:
*    Coordinates all data entry and results reporting activities associated with radiology workflow.
*    Uses escalation procedures to On Call IT, PACS and Admin  support if issues cannot be resolved independently
*    Prepares and enters clinical information to accompany and support remote reading of exams
*    Verifies exams and received completely, scans clinical support paperwork as needed, notifies radiologist as needed by following up if case remains undictated after a period of time.
*   Retrieves historical exams manually as directed by radiologist.
*   At direction of radiologist contacts others by phone and bridges the calls using conference mode as often as needed.
*   Notifies IR radiologist as directed by hospital staff and documents phone call via email afterward for completeness.
*   Works as directed by radiologist even if out of the ordinary.  Follows up later with supervisor for clarity or notice of change in workflow.
*   Works on projects, data cleanup, software installation as directed by supervisor or administrator.  

A BA/BS degree is also required and experience with healthcare systems support is a plus.


Application Instructions

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